Product Evangelist & Innovator

I'm a people-first, remote-first product leader with over 11 years of experience leading empowered teams across various B2C and B2B environments, including SaaS, IaaS, and PaaS.

TL;DR Summary of My Career:

  • Versatile Experience: Extensive background in growing products and leading teams through all business stages, from pre-product/market fit to hyper-growth and integration with sales-led enterprises.

  • Sample Highlights:

    • In 3½ years at Truss, I helped grow our business, expand contracts, and led two extensive, multi-million-dollar projects with the US Government to create a system that reduced compliance process times by at least 50% and required 30-40% fewer consultation meetings by utilizing machine learning and AI.

    • During my short but impactful time at Shopkick, I identified and led the development of new Trax revenue streams from Shopkick products, leading to a potential $4.2MM (only $ 1.4 realized by 2/2024) revenue boost for 2024 alone, with a projected increase of 15% YoY.

  • Empowered Teams: Committed to fostering cultures and software development processes that enable teams to perform their best work in safe, healthy, and fulfilling environments.

How I work

Before diving into my detailed work history, I'd like to highlight my areas of expertise and how I collaborate with teams to drive customer and business growth. Here’s where I primarily focus:

Rapid ideation for hotel booking engines
Rapid ideation for hotel booking engines
Product and Growth Leadership
  • Building and coaching empowered teams in safe, fulfilling environments.

  • Maintaining an ethical focus on sustainable revenue growth.

  • Developing systems and structures that provide strategic context for teams, enabling them to quickly meet customer and business needs.

Product Management
  • Developing product vision and strategy to ensure teams focus on the right opportunities for both customers and the business.

  • Designing systems that facilitate quality execution and delivery.

Team Topologies and Development Process Design
  • Understanding the needs of developers and the broader business.

  • Collaborating with engineering leaders to design team structures and development processes that align with organizational culture and engage all team members appropriately.

User Experience Research & Design
  • Extensive experience with heuristic evaluations, usability testing, participatory design, concept testing, and surveys.

  • Proficient in content audits, style guides, content creation, flow diagrams, wireframes, interactive prototypes, and concept development.

Experience

MORO Tech (Aug 2024 – Present)

Director of Product Management

● Leading and mentoring a team of 12+ PMs & POs, enhancing collaboration, accelerating feature delivery by 25%, and improving product quality.

● Establishing processes based on data-driven frameworks to prioritize initiatives, increasing customer engagement and team deliveries

● Driving product strategy and cross-functional alignment, aiding the market share growth in the mobility and energy sectors.

Shopkick (October 2022 – February 2024)

Director of Product Management

● Utilized data-driven decision-making to develop new products and improvements that helped user growth and retention, starting with 5% month over month and building up to 30% retention growth.

● Developed growth-focused roadmaps to create new user experiences (helping retention and user growth) and 4 new revenue streams while aligning with the long-term vision of the parent company (Trax) and all components.

● Identified and led the development of new Trax revenue streams from Shopkick products, leading to a potential $4.2MM (only $ 1.4 realized by 2/2024) revenue boost for 2024 alone, with a projected increase of 15% YoY.

● Managed international Product and UX teams and collaborated with Product teams of other Trax (parent company) in planning and developing co-dependent products.

● Spearheaded accessibility and compliance for the app, website, and communications, with post-completion 508 compliance test score of 96%. Established education and guides for P&E (and our creative team) on planning, building, and testing with accessibility as a critical part of the software.

Truss (July 2019 – October 2022)

Group/Senior Product Manager (L4/5)

● Led 2 extensive, multi-million-dollar projects with the US Government to create internal project transparency and management, supporting integrations to several other projects and systems.

● Created a system for users to go through compliance processes at least twice as fast while requiring 30-40% fewer consultation meetings, utilizing machine learning & AI for guidance on individual process completion.

● Led the product practice’s initiative on defining roadmaps and road mapping consistency across all projects for the practice and wrote the product playbook, reducing project startup time (or staff additions) by 30%.

● Managed other PMs and SPMs, coaching them on their projects and career development.

● Fostered and drove the organizational efforts to create growth environments for PMs, leading to happier and longer-lasting staff, with improved attrition as PMs had room to grow in their projects and the product team.

● Served as Chair of the DE&I committee, leading efforts to become a leading organization in diversity, equity, and inclusion, actively working with internal teams towards goals with organizational priority.

● Supported sales as a solutions manager; defined and established processes that aided in uniformity across proposals, reducing the startup time of company-wide staff joining a proposal team by 60%.

LampsPlus (April 2018 - July 2019)

Senior Product Manager

● Worked with teams in-house and overseas and led an offshore team as their PM and liaison between the offices.

● Created a new image management engine for product images, sorting and sharing with all connected sites/vendors, which enabled internal clients to manage product image uploads in ~80% less hands-on time.

● Integrated a new POS system for customer data management, allowing customers in stores to access, track and link their purchases to their accounts for loyalty management, decreasing store-staff hands-on time by ~40%.

● Led desktop and mobile site improvements, planning and driving AB testing in with sales and marketing.

Pegasus Solutions (October 2016 – December 2017)

Product Manager

● Re-envisioned the call center, a product responsible for client revenue stream upwards of $10M. Worked with designers to reimagine and redesign and conducted research on partner call centers and client properties to assess needs.

● Created a robust availability calendar offering real-time rates, availability, and occupancy reporting, with instant change capability utilizing multi-source data, dropping call-center reservation time from 8 to 2.5 minutes.

● Led teams of engineers and designers as product and project manager, and guided marketing and client services through product implementation. Implemented iterative user testing to meet client and market needs.

● Held regular communications with key customers, even onsite for daily ops observation, soliciting feedback to identify product development needs and opportunities.

innRoad (January 2013 - October 2016)

Product Manager

● Reimagined reservations pages, including new dashboards for agents with metrics for daily/weekly views, new booking/editing of reservations, and a new tape chart for interactive view and editing of availability, with daily stats.

● Launched new mobile reservation dashboards and housekeeping modules with instant updates on the device and a new mobile booking engine, leading to an increase in direct e-bookings by 25% and increased upsell (packages, special offerings) on agent bookings by 60%.

● Built a revenue management program, using machine learning to leverage past data and demand to guide pricing for each property and its available inventory.

● Instituted a project management system and migrated domestic and offshore teams from Waterfall to Agile.

Skills

Leadership in the Technology Sector

Demonstrated leadership in the technology sector with successful management of cross-functional teams and large projects.

Skills Set

Product Leadership | Product Management | Vision & Strategy | Planning | Roadmaps | Product Development | KPIs & Metrics | Project Management /Delivery Management | Product Lifecycle Management (PLM) | Data Analysis | Product Requirements and Documentation | Solution Architect(ing) | Process Management & Optimization

Cross-Functional Team Leadership | Team Building & Development | Coaching and Mentoring | Product Practice (dept) Growth | Empowered Teams

AI, Machine Learning | Software Development Life Cycle (SDLC) Management | CI/CD | HCD, UX Research | Product Design | A/B Testing | Accessibility | Compliance | Privacy | Fraud Prevention | SEO, Up-Funnel and Analytics | User Growth, Acquisition & Retention | Monetization

Startups | SaaS, PaaS, IaaS | B2B, B2C, D2C | E-Commerce | Civic Tech | Government Contracts, RFIs & RFPs | Payment Platforms

Agile, Waterfall, Scrum | APIs | SQL | MERN | GOFAI, | Jira, Asana, Monday, Figma, Miro, etc.

Leadership in Technology Sector

Demonstrated leadership in technology sector with successful management of cross-functional teams and large projects.

Skills Set

Product Leadership | Product Management | Strategy | Roadmaps | AI, Machine Learning | X-Functional Team Leadership and Mentoring | Startups | Agile, Waterfall, Scrum | CI/CD | HCD, UX Research | UX Design | A/B Testing | Accessibility | Fraud Prevention | SEO, Metrics and Analytics | Data Analysis | Product Requirements and documentation | SaaS, PaaS, IaaS | B2B, B2C, D2C | E-Commerce | APIs | SQL | MERN | Jira, Asana, Monday, Figma, Miro, etc.

Education

Executive MBA

St. Joseph's University, NY (2011)

BA Hospitality Management, Tourism & Business Administration

TEI Patras, Patra, Greece (2005)

Certifications

Full Stack Eng Developer (MERN Stack)

UCLA, Los Angeles (2018)

Designing and Building AI Solutions

eCornell, Distributed (2024 - in progress)

Project Showcase

Explore my diverse portfolio showcasing projects from various industries and sectors.

open note book beside black laptop computer
open note book beside black laptop computer
Public Sector Projects

Experience my impactful projects in the public sector, driving innovation and efficiency.

man in black jacket sitting on couch
man in black jacket sitting on couch
Private Sector Projects

Discover my successful projects in the private sector, delivering results and driving growth.